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Refund Policy

In case (highly unlikely) you fail in exam after using our practice exams and study guides, we will offer you another Q&A package of same or lesser price. However, Free Q&A Offer will be granted if the customer fulfills the following requirement:

  1. Free Q&A claim must be submitted within 30 days time by email or fax from the purchase date (purchase date is inclusive).

  2. If you took the test at VUE you must send us the Registration Number and the Validation Number. This is required to validate result.

  3. If you took the test at Prometric, then you should register yourself at and provide us login ID of and password to view your score sheet.

  4. The Free Q&A claim includes the following essential information:
    1. Order Number
    2. Purchase Date
    3. Order Description (Exam Code)
    4. Last 4 digits of Credit Card
    5. VUE/ Prometric( ) - Login ID and password
    6. Score/ result sheet must indicate the same name of customer


Privacy Policy obeys a strict code of privacy in regards to our customers' and visitors' information. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others.

We do not share aggregated demographic information with our partners and advertisers. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use identifiable information for any secondary purposes. The security staff of this website takes every precaution to protect our users information. When users submit sensitive information via the website, your information is protected both online and off-line.